Electronic Business (eBusiness) is the use of information and communication technologies to support all the external and internal activities of a business, including relationships with individuals, groups and other businesses.
Three key categories of eBusiness applications include:
- internal business systems
- enterprise communication & collaboration
- business to business or business to consumer commerce
Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, to interface more efficiently with their employees and to better satisfy the needs and expectations of their customers.
eBusiness helps to add revenue streams by using the internet to build and enhance relationships with clients and partners and to improve efficiency. Frequently, eBusiness involves the application of knowledge management and content management systems.
E-business involves business processes across the entire value chain.
Those processes include:
- electronic purchasing and supply chain management
- handling customer service
- cooperating with business partners
Certain eBusiness software solutions allow the integration of intra and inter firm business processes and data.
Organizations in the region offer courses on website best practices and marketing. See the right column for more information.
An excellent resource for eBusiness is Entrepreneur.com e-Business.